Burst Pipe | Water Leak Repair in Pierce County

We're local, and we'll do our best to resolve your issue quickly, but it will take a little time for us to get to you. After you've called us, follow these important steps to minimize water damage to your home.

NOTE: Flood water can make floors slippery, and wet areas can be unsafe. If you can, keep kids and pets in a dry room until help arrives.

First, find your main water shutoff valve and turn it clockwise (to the right) until it stops. If the valve is stuck, don’t force it hard. If it won’t move, stop and focus on damage control while you call us.

The main shutoff is usually:

• Near the water meter (often outside)
• In the garage
• In the basement (or crawlspace)
• On an outside wall where the water line enters the house

If you can’t find the main shutoff, shut off the water to just the problem area:

• Toilet shutoff is behind the toilet
• Sink shutoff is under the sink

Water and electricity are a dangerous mix. Keeping people safe is our #1 priority.

CAUTION: If the breaker box is wet or you have to walk through water to get to it, do not touch it. Call us, and if needed, call your power company. Do NOT step in standing water if it is near:

• outlets
• extension cords
• light switches
• appliances
• your electrical panel

If it’s safe to do so, go to the panel and turn off:

• the circuit breaker for the wet area only, or
• the main breaker, if the water is spreading quickly
   

Even after the water is off, there will still be water in the lines and soaked materials. Quick cleanup reduces damage and mold.

What to do right away:

1. Put a bucket or towels under any active drip. Use towels, a mop, and/or a wet/dry vacuum (if the area is safe and dry enough).
2. Move important items like rugs, electronics, furniture, and paper items (photos, books) to a dry space.

If water is dripping from the ceiling:

1. Place a bucket under the drip
2. Poke a small hole in the ceiling (only if you feel safe doing it). This can release water in one spot instead of spreading and causing the ceiling to collapse.

What NOT to do:

• Don’t use a normal household vacuum on water.
• Don’t open walls unless you have to (we’ll help you decide what’s needed).

When you call, our team will answer quickly and ask simple questions to understand what’s going on. You don’t have to know plumbing words. Just tell us what you see. We’ll listen to:

• What happened (like a pipe burst, leak, or flooding)
• Where the water is coming from (kitchen, wall, ceiling, basement)
• If the water is clean or dirty (sewer water is treated differently)
• If you’ve already shut off the water

Then, we’ll schedule the fastest option. If this is an emergency, we’ll treat it like one and get someone to you as soon as possible. You’ll know:

• Who is coming
• When they’ll arrive
• How we’ll stay in touch

Before we arrive, we’ll help you protect your home. If it’s safe, we’ll guide you step-by-step over the phone. This can help prevent bigger damage while you wait. We may ask you to:

• Turn off your main water valve
• Turn off your water heater (if needed)
• Move items away from the leak
• Use towels or buckets to limit water spread

Before we start repairs, we inspect the situation and explain what we find. No scary talk. No confusing plumbing language. Just clear answers. We’ll show you:

• What caused the leak or break
• What parts are damaged
• What needs to be repaired right now
• What might need attention later (if anything)

We believe in fair pricing and no surprises. We don’t oversell. We don’t pressure. We help you choose what’s best for your home. Before we start repairs, you’ll get:

• A clear explanation of the repair options
• A price you can understand
• Time estimates when possible
• A chance to ask questions

1. First, We Stop the Water Damage

Our first job is to stop the leak and keep things from getting worse. If water has been leaking for a while, we’ll also help you understand what to watch for next, like swelling drywall, wet insulation, or mold risk. Here’s what we usually do right away:

• Confirm where the leak is coming from
• Shut off water to the right area (or the whole home if needed)
• Drain water safely from the line
• Protect your floors and walls with towels, tarps, and catch buckets
• Check nearby areas (like behind walls or under floors) for hidden damage

2. Next, We Find the Real Cause

A leak is usually a symptom, not the whole problem. We work to find out why it happened so it doesn’t happen again. We’ll explain what we find in simple terms and show you the area when possible. Common causes we see in Pierce County:

• Frozen pipes during cold snaps
• Old or rusted pipes
• Loose fittings
• Cracked pipe joints
• High water pressure
• Worn-out shutoff valves

3. Then We Repair or Replace the Pipe

Once we know the cause, we move to the repair. The goal is a fix that lasts, not a quick patch that fails later. We use quality parts and clean, professional work so you feel confident turning the water back on.

• Depending on the situation, we may:
• Replace a short section of pipe
• Rebuild a failing joint
• Repair a broken fitting or valve
• Replace a pipe that’s too damaged to trust
• Test water pressure to prevent future problems

4. Test Everything Before We Leave

Before we finish, we check our work carefully. If you have water in your home, we can also recommend what to do next and who to call for drying and restoration. We will:

• Turn the water back on slowly
• Watch for leaks under pressure
• Test nearby fixtures (sinks, toilets, tubs)
• Make sure water flow looks normal
• Confirm your shutoff valve works (if accessible)